WD My Book Live users around the world are facing an unexpected problem in which they lose all their data stored on a networked storage device (NAS). Western Digital acknowledged the problem and advised users to disconnect from My Book Live devices on the Internet to prevent any problems until further notice. The company is also investigating trade-offs that have led to the complete deletion of all device data without giving prior notice to users. The release affected both WD My Book Live and My Book Duo.
Some users initially reported on the Western Digital Support Forum that they had suddenly lost all their data stored on WD My Book Live devices. “I have a WD mybook live connected to my home LAN and I’ve been working well for years,” one of the affected users, who started a topic in the company’s forum wrote. “I just found that somehow all the data in it is gone today, while the directories look there, but empty.”
Shortly after the problem was reported online, other My Book Live users responded by saying they were also facing a similar sudden data loss. Some users also pointed out that the deletion of data is not the result of any new software update, as the firmware on which their devices run is from June 2015 – around the time Western Digital stop My Book Live.
Western Digital answers of user complaints on his support forum and stated that he found that some My Book Live devices were compromised by malware. “In some cases, this trade-off has led to a factory reset, which seems to make all the data on the device easier,” said the San Jose, Calif.
It too advises users to disconnect My Book Live from the Internet to protect their data on the device while its engineers investigate the root cause of the problem.
According to the cases reported at the company’s support forum, initially reported from Bleeping Computer, the most affected My Book Live devices continue to show the file structure in which the lost data was initially stored. Some users said their devices appeared to have been reset at the factory, while others said they received a page asking for an owner’s password that they did not know.
Western Digital told Gadgets 360 in an official email response that the incident was under active investigation.
“We have no indication of a breach or compromise of Western Digital’s cloud services or systems,” the company said. “We’ve found that some My Book Live devices have been compromised by a threatening actor. In some cases, this trade-off has resulted in a factory reset, which seems to erase all data on the device. My Book Live received its latest firmware update in 2015. We currently recommend that customers disconnect their My Book Live devices from the Internet to protect their device data. “
However, it is not clear whether the company is also working to provide data recovery services to affected users, as the problem has led to the sudden loss of their valuable digital assets.
WD My Book Live launched in 2011 as a NAS offering for tables with storage capacity between 1-3 TB. It received an update in 2012 with the release of the WD My Book Live Duo, which includes two devices that offer up to 6TB of storage.