IBM will offer telecommunications operators Verizon and Telefonica new services, ranging from 5G management through a cloud platform to the use of artificial intelligence, the US technology company said on Monday.
IBMusing the obtained technology from buying software company red hat, will offer cloud services to telecom operators to manage their networks and help them sell customer-friendly products. No financial terms were disclosed for the relationships that expanded IBM’s existing partnerships with the two companies.
The cloud platform uses software instead of physical equipment to perform network functions, helping telecom operators build 5G networks faster, reduce costs and sell personalized services.
“The weather is devastating in this particular market segment, with telecoms trying to position themselves as a destination for augmented reality, machine learning and artificial intelligence services,” Darell Jordan-Smith, vice president of Redhat, told Reuters.
As for AI, IBM and Spain Telefonica have created a virtual assistant that they believe will eliminate friction points, such as long waiting periods, by automating the processing of frequently asked questions and tasks such as billing.
“We see this as an existential moment for 5G telecom operators: architecturally, they are seeking to gain more control over their platforms and rethink their network as a digital world, rather than a structured physical model,” said Steve Kanepa, general manager of IBM. for communication business.
© Thomson Reuters 2021